Register your interest - Customer Service Advisor (Bath)

Location: Bath area.

We’re looking for people who enjoy working with technology and supporting users—especially those with an interest in Service Desk and IT support work.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

Your security clearance and pre‑employment checks

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and an unspent criminal record check (known as Disclosure and Barring Service).

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance, which requires you to have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

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