The ideal candidate must be driven and have a genuine passion for providing a professional customer service experience. We are looking for an organised, confident and friendly individual who can be an inspirational manager. This role will include the day to day management of the team as well as handling all escalated enquiries. Other key areas of responsibilities include:
Responsibilities & Qualifications
- Evaluating and reacting to all customer service issues in line with the Company policy
- Ensuring effective communication across the business and our customers
- Monitoring and managing the performance of staff
- Ensuring that the team always give excellent service
- Ensuring that the team is fully compliant with Company procedures
- Coaching, developing, motivating and training staff
- Recruiting when required
- Demonstrating excellent leadership skills and time management skills
- Excellent communication and interpersonal skills
- An ability to prioritise, multi‑task, and manage your time effectively
- Excellent organisational skills
- Articulate, friendly, computer‑literate and an excellent communicator
- Strong team player
- Previous experience is advantageous but not essential
Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting. We have been supplying and installing across the nation since 1992 and now employ over 300 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset. Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.
Benefits
- Extensive training programs for ongoing learning and development
- Competitive Bonus
- 32 days holiday including 8 bank holidays
- Additional leave days for long service
- Health care plan provided by Westfield Health
- Life Insurance
- Contributory Pension scheme
- Free on‑site parking
- All inclusive and paid for team building days out
- A generous employee discount
Designer Contracts is an equal opportunities employer.
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