Role Overview
At Soho House, the Duty Manager is responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely, and members and guests’ expectations are met. The Duty Manager is also an ambassador for the Soho House brand, fully embracing our ethos and supporting staff, member and guest experience.
Benefits
- Weekly Pay
- Team meal while on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- Lead engaging training sessions on Soho House food and drink programmes through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
- Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
- Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
- Train and coach staff on Soho House core values, roles, and service standards to build a high‑performing and knowledgeable team.
- Walk round of all member areas at the start of shift to maintain aesthetic standards.
- Maintain aesthetic standards throughout the shift, highlighting deficiencies to departmental managers for resolution.
- Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift.
- Review all arrivals, departures and stay‑over guests for the day for special requirements and other information.
- Review daily snapshot for pertinent/actionable information from the previous day/shift.
- Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated.
- First point of call for member issues when escalation is required beyond the departmental manager.
- Be present and assist in key member areas during peak service times – including but not limited to F&B outlets, desks, room checks and accommodation.
What We Are Looking For
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast‑paced, high‑volume environments and maintain calm while quickly and effectively problem‑solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
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