Join to apply for the Assistant Facilities Manager role at CBRE
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham, England.
Responsibilities
- Manage and support the FMC (Facilities Management coordinators) ensuring rotas and work tasks are completed
- Ensure all vendors deliver services in line with the contractual obligations and expectations
- Resolve any supplier issues directly with nominated vendors
- Assist / develop a working BCP solution with the CBRE and client team
- Schedule monthly meetings with the client team to discuss, review and manage the vendors service levels
- Notate and report all findings in a monthly report
- Raise purchase orders on JDE and process/endorse client invoicing
- Ensure a working escalation process is in place and establish a rota for call outs with the team
- Escalate any emergencies connected with the facilities or equipment
- Principle point of contact for colleagues in the London sites
- Liaise with FM vendors regarding service visits with assistance from the security team
- Ensure office equipment is working and has sufficient supplies
- Office inspections, recording any faults
- Carry out cleaning audits in conjunction with the cleaning vendor
- Assist in keeping FM location operational manual and playbooks up to date
- Ensure a professional and courteous working relationship is maintained with the landlords and their representatives in both buildings
- Responsibility for the continual development of the FMC
- Setting of targets and training for the FMC
- Ensure that all vendor passes are returned and that NDAs are completed and filed
- Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
- Identify any service shortfalls
- Ensure that all PPMs are carried out as scheduled
- Manage the stock room, including stock levels
- Manage the outsourced postal / courier service
Experience Required
- Strong proven experience in an FM or related services environment
- Responsible for multiple services at site level
- Good knowledge of Facilities Management SLA's / KPI's
- Experience in dealing with suppliers / contractors
- IT literate – Microsoft packages
- Good understanding of FM service contracts and negotiations
- Strong communicator with confident oral and written skills
- Good administration skills with an eye for detail
- Strong customer service ethicTeam player mind‑set
- Ability to work to pressured deadlines and take on challenges when required
Service line
GWS Segment
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
#J-18808-Ljbffr