Join Our Team as a Deposit Operations Lead!
Are you an experienced professional in deposit operations ready to take the lead at an innovative challenger bank? We're seeking a dynamic Deposit Operations Lead to oversee our Savings and Current Accounts, ensuring excellence in daily operations, customer interactions, and regulatory compliance.
What You'll Do:
Operational Management
- Lead all aspects of deposit operations from origination to maturity.
- Develop and implement policies and procedures to boost efficiency and quality.
- Analyze performance metrics to drive improvements and enhance customer satisfaction.
- Collaborate with sales, legal, compliance, finance, and risk management teams.
- Monitor operational risks and develop mitigation strategies.
- Manage rate changes, product launches, and ensure documentation accuracy.
- Oversee product forecasting and performance analytics.
Compliance and Risk Management
- Stay updated on regulatory requirements and industry best practices.
- Ensure adherence to regulatory compliance and internal policies.
- Identify and mitigate operational risks in collaboration with the risk management team.
- Implement effective controls and audit trails for a robust control environment.
Team Leadership and Development
- Lead, coach, and support a team of deposit operations professionals.
- Foster a positive team culture and encourage collaboration.
- Conduct performance evaluations and identify training needs for continuous improvement.
Relationship Management
- Build strong relationships with internal stakeholders, vendors, and regulatory bodies.
- Address customer escalations or complaints promptly and effectively.
Technology and Automation
- Leverage technology and automation tools to optimize operations.
- Explore opportunities to streamline processes and enhance customer experience through digital solutions.
What We're Looking For:
- Strong commercial experience in a financial institution or in UK deposits.
- Bachelor's degree in finance, business administration, or related field; professional certifications are a plus.
- Deep knowledge of deposit operations and payment flows.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent analytical and problem‑solving abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in core banking platforms and understanding of payment schemes and open banking.
- High level of integrity and commitment to compliance and risk management.
Why Join Us?
- Be part of a forward-thinking startup challenger bank.
- Lead a vital function and shape the future of our deposit operations.
- Collaborate with a passionate and innovative team.
- Flexible hybrid working (1–2 days per week in central London office)
- Competitive salary with excellent benefits including 10% company pension, bonus, private medical & much more
Apply now to take the next step in your career with us!
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