Are you highly organised, detail-driven, and comfortable working across systems, documentation, and data? Do you enjoy bringing structure to complexity and ensuring everything runs smoothly behind the scenes?
We’re looking for an Online Manuals & Marketplace Coordinator to play a central role in ensuring our manuals, marketplace setups, and system launches are accurate, organised, and ready for delivery.
This is a key operational role that helps ensure our platform performs seamlessly for organisers, suppliers, and exhibitors.
What You’ll Be Doing:
Manual & Marketplace Coordination:
- Act as the primary point of contact for online manuals and marketplace queries.
- Collate and maintain documentation, ensuring it is clear, accurate, and up to date.
- Gather and prepare product information and images ready for marketplace setup.
System Setup & Data Management:
- Import and validate exhibitor data, ensuring accuracy and completeness. Prepare and test email proofs before approval and launch.
Testing & Quality Control:
- Carry out thorough system testing prior to launch to confirm functionality. Log and track development issues via Zendesk, working closely with developers to ensure timely resolution.
Task & Deadline Management:
- Schedule and track tasks using ClickUp (or similar tools), ensuring milestones and deadlines are met across multiple concurrent events.
Stakeholder Communication:
- Maintain clear and professional communication between organisers, suppliers, developers, and internal production teams.
What You Bring
Organisation & Attention to Detail
- Highly organised with strong coordination skills and exceptional attention to detail, particularly when handling documentation and data.
Technical Confidence
- Comfortable navigating systems and working with developers. Familiar with task management tools and ticketing platforms.
Clear Communication
- Strong written communication skills, particularly for documentation and email proofs. Confident in delivering training sessions or demos via Microsoft Teams.
Adaptability
- Able to manage multiple priorities in a fast-paced environment while maintaining accuracy and structure.
Technical Skills
- Advanced Outlook (rules, shared mailboxes, scheduling), strong Excel and Word skills, and experience using tools such as ClickUp, Asana, or Monday.
Desirable
- Experience using Zendesk or similar support systems
- Basic understanding of testing or quality assurance processes
- Experience within events, SaaS, or digital platforms
What’s in It for You
- Opportunities to support exciting live events and digital projects.
- Ongoing development within a growing event technology business.
- A collaborative team environment where operational excellence genuinely matters.
- A role that directly contributes to the quality and reliability of our platform.
Ready to Apply?
Send us your CV along with a short note explaining why you’d be a great fit for the role.
Send your CV to: recruitment@livebuzz.co.uk
This is a full-time role based at our Coventry office.
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