As an Operations Manager, you’ll oversee, co-ordinate and support the site management of the operations at the various sites / garages.
You’ll drive performance by actively supporting your team and colleagues. Focusing on customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction.
Key Accountabilities
- Ensure Quality Audits are conducted as per contractual agreement.
- Monitor and manage targets set for the Site Management.
- Ensure training and induction is conducted for all staff.
- Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
- Motivate staff where necessary / possible.
- Attend to disciplinary and grievance issues as per the company procedures.
- Ensure Health and Safety regulations are always adhered to.
- Ensure all accidents / incidents are reported as per company policy and procedure
- Conduct on site periodic stock audits.
- Ensure stock orders are within budgets.
- Ensure wages are within weekly budgets.
- Ensure sites are adequately staffed within budget.
- Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
- Maintain regular contact with client(s) and ensure good relations are upheld.
- Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)
Required Experience
- A strong work ethic,
- Team Player,
- At least two years of cleaning industry experience or management experience,
- Experience of managing staff and budgets is essential,
- Excellent communication skills in English are essential,
- Ability to triage workload effectively,
- Ability to work days and nights,
- Ability to present slides and speak confidently in client meetings,
- HR case Experience would be highly desired.
What you can expect from us
- Car allowance OR company vehicle
- 33 days annual leave inclusive of Bank Holidays
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