Three Retail Customer Advisor
Location: Unit S31C, Washington Square Shopping Centre, Workington, United Kingdom, CA14 3AW
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 12 hours across 2 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer
- Competitive pay and an on‑target bonus of up to 15%.
- Paid holidays: up to 31 days off plus 2 bank holidays.
- Benefits you can customise: discounts, vouchers, a pension plan and more.
- Investment in learning and development.
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