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Job Introduction
Contract Manager
The Role
We are seeking an experienced Contract Manager to lead multi-site soft services operations across a multi-site portfolio. This role is responsible for delivering high-quality services, maintaining strong client relationships, and driving commercial performance across contracts.
You will act as the primary client interface, ensuring service excellence, contractual compliance, and continuous improvement while managing operational teams across multiple locations.
Key Responsibilities
- Oversee day-to-day delivery of soft services contracts across multiple sites
- Build and maintain strong, trusted relationships with clients and key stakeholders
- Take full commercial ownership of contracts, including P&L responsibility, budgeting, forecasting, and cost control
- Identify and deliver commercial opportunities, efficiencies, and service enhancements
- Ensure compliance with contractual KPIs, SLAs, health & safety, and statutory requirements
- Lead, develop, and motivate on-site management teams to drive performance and engagement
- Manage contract reviews, client meetings, and performance reporting
- Support mobilisations, demobilisations, and contract retention activity
- Handle escalations professionally and proactively, ensuring swift resolution
About You
- Proven experience as a Contract Manager (or similar) within soft services FM
- At least five years' experience delivering in similar roles
- Demonstrated success managing multi-site operations
- Strong commercial acumen, with experience managing budgets and driving profitability
- Confident client-facing professional with excellent relationship management skills
- Strong leadership capability with the ability to influence and engage teams
- Highly organised, resilient, and solutions-focused
- Excellent communication and stakeholder management skills
- Comfortable working in a fast-paced, operational environment
- Flexible time management and ability to prioritise
Desirable
- IOSH / NEBOSH or equivalent H&S qualification
- Experience working with public or private sector clients
- FM-related professional qualification
What We Offer
- Competitive salary and benefits package
- Career development and progression opportunities
- A supportive and collaborative working environment
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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