Job Title: QA Manager
Location: London
Company: BritBox International
Reporting to: SVP of Technology and Opearations
Contract Type: Permenant
Job Purpose: We are looking for a senior QA Manager to lead and scale our Quality Assurance function. Reporting to the SVP of Technology and Opearations, you will own the QA strategy across BritBox International's software development lifecycle, manage a team of 5–10 QA professionals, and be accountable for the quality of every release we ship to millions of viewers worldwide. This is not a traditional QA management role. We are seeking someone who is deeply hands‑on with AI‑powered testing and automation. Experience with agentic AI frameworks, large language models in a testing context, and tools like Claude Code is a core requirement. You will be expected to drive a step‑change in how we approach quality by embedding AI‑driven automation into every stage of our testing lifecycle.
Responsibilities
QA Leadership & Strategy
- Define and own the QA strategy for BritBox International, aligning quality objectives with product and engineering goals.
- Manage, mentor, and grow a team of 5–10 QA engineers across manual and automated testing disciplines.
- Establish and track quality metrics (defect density, test coverage, escape rates, mean time to detect) and report on quality health to senior leadership.
- Act as the primary point of contact for all QA aspects of releases, coordinating resources across internal teams and external partners.
- Champion a quality‑first culture across the organisation, embedding QA best practices into Agile/Scrum delivery workflows.
AI‑Driven Test Automation (Essential)
- Design and implement an AI‑first test automation strategy using agentic frameworks and LLM‑powered tools such as Claude Code, Playwright agents, and similar technologies.
- Build and orchestrate multi‑agent QA architectures — leveraging specialised AI agents for test planning, test generation, test execution, self‑healing scripts, and defect triage.
- Drive adoption of AI‑assisted test case generation, reducing manual effort and increasing coverage across web, mobile, and connected TV platforms.
- Evaluate, integrate, and maintain AI/ML tooling within the CI/CD pipeline, ensuring automated quality gates are robust and reliable.
- Stay current with the rapidly evolving AI testing landscape and bring forward innovations that give BritBox a competitive edge (e.g., autonomous test agents, agentic orchestration, self‑healing test suites).
Technical QA & Delivery
- Oversee end‑to‑end testing across functional, regression, performance, and exploratory testing disciplines.
- Collaborate closely with engineering, product, and DevOps teams to integrate quality checkpoints into CI/CD pipelines.
- Define and maintain test automation frameworks using industry‑standard tools (e.g., Playwright, Cypress, Selenium) augmented by AI capabilities.
- Ensure comprehensive test coverage for multi‑platform experiences including web, iOS, Android, and connected TV (Roku, Fire TV, Samsung, Apple TV, etc.).
- Manage defect lifecycles, root‑cause analysis, and continuous improvement initiatives to reduce regression and production incidents.
Process & Governance
- Develop and maintain QA documentation, including test strategies, test plans, and quality standards.
- Establish governance around AI tool usage in testing, including prompt engineering best practices, agent guardrails, and output validation processes.
- Drive continuous improvement through retrospectives, data‑driven insights, and industry benchmarking.
Knowledge and Experience
Must Have
- Experience in software quality assurance, with experience in a QA management or leadership role.
- Proven hands‑on experience with AI‑driven testing tools and agentic frameworks — including but not limited to Claude Code, LLM‑powered test generation, Playwright agents, or equivalent AI‑native QA tooling. This is a core requirement.
- Strong understanding of agentic AI architectures and how to apply them in a QA context (multi‑agent orchestration, self‑healing tests, AI‑assisted triage).
- Demonstrated experience building and leading QA teams of 5+ people in an Agile/Scrum environment.
- Deep expertise in test automation frameworks (Playwright, Cypress, Selenium, or similar) and CI/CD integration.
- Strong technical background with proficiency in at least one programming/scripting language (Python, JavaScript/TypeScript, or similar).
- Knowledge of prompt engineering and fine‑tuning LLM outputs for QA use cases.
- Experience with API testing, performance testing, and cross‑platform testing (web, mobile, connected TV).
- Excellent understanding of the software development lifecycle and modern delivery practices.
Nice to Have
- Experience in the media, entertainment, or streaming/OTT industry.
- Familiarity with cloud infrastructure (AWS, GCP) and containerised environments.
- Experience with accessibility testing and compliance standards.
- Contributions to open‑source QA or AI testing tools/frameworks.
- ISTQB or equivalent QA certification.
What we're looking for in a Person
- A forward‑thinking leader who sees AI not as a buzzword but as a practical, transformative tool for quality engineering.
- Someone who thrives in a fast‑paced, evolving environment and is comfortable with ambiguity.
- A strong communicator who can translate technical QA concepts for non‑technical stakeholders.
- A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture.
- Genuine curiosity and a continuous learning mindset — particularly around emerging AI and automation technologies.
Our Values
Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.
Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.
We are proud of our values and seek to hire people who resonate with them.
This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
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