Location: Abingdon
Salary: £28,000 – £30,000
We are looking for an organised and proactive Project Coordinator to join our Projects Team. You will play a central role in planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on‑time, on‑budget delivery that meets or exceeds client expectations.
Responsibilities
- Coordinate end‑to‑end delivery of IT infrastructure and managed service projects
- Develop and maintain detailed project plans, schedules and resource plans using standard PM tools
- Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholders
- Liaise with technical engineers, third‑party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycle
- Support the Head of Projects on larger, complex projects as required
- Coordinate the deployment and onboarding of business telephony and UC solutions
- Oversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed off
- Coordinate user training scheduling and go‑live support activities in collaboration with the technical team
- Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review
- Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery
Skills Required
Essential
- 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environment
- Demonstrable experience coordinating IT infrastructure or telephony/UC deployment projects
- Excellent communication skills and strong attention to detail
- Proficiency with project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar).
- Solid understanding of ITIL principles and IT service delivery lifecycle.
Desirable
- Exposure to business telephony platforms such as Evonex, Callswitch, 3CX, Gamma Horizon
- PRINCE2 Foundation, AgilePM, or equivalent project management qualification (or working towards)
- Experience using Microsoft 365 suite, including SharePoint and Teams, for project collaboration
- Understanding of networking fundamentals (LAN/WAN, firewalls, VPNs) in a managed services context
- Experience in a client‑facing capacity within a technology business
Benefits
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Employee Assistance Programme
- Enhanced Company Sick Paye
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