About The Role
Are you an experienced Operations, Depot or Service Manager ready for your next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new challenges and responsibilities.
As a Regional Operations Manager covering Midlands/ Wales, reporting into the Regional Director, you will assist across the region with the delivery of exceptional customer service. You will also have responsibility for overseeing large scale traffic management schemes and projects, assisting the Service Centres with the planning and delivery.
You will be responsible for:
- Through coaching and diligent support, ensuring that the business achieves or exceeds its agreed service levels and other agreed targets. Supporting the strategic growth objectives of the business be that through core products or new business opportunities
- Developing and maintaining excellent working relationships between the depot, operations, and business development teams
- Ensuring that compliance and health and safety are of paramount importance and that all necessary audits are carried out in a timely manner.
- Taking a lead on the implementation and management of all Performance Standards requirements at the depots
- Supporting with the design and implementation large scale traffic management schemes and events
- Assisting the Regional Director with day to day running of the region
- Point of contact for customer escalations
- Attend review meetings with customers and account manager.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Qualifications
To be considered for the Regional Operations Manager role, we’re looking for someone who has previous experience in an similar operations/branch management role and can bring the following skill‑set:
- Strong leadership, team development and people management skills
- Thorough knowledge of Traffic Management policy and procedures
- Understanding of customer KPI and expectations with a proven record of hitting financial targets
- Strong logistical background and asset control experience with a thorough understanding of transport policy and procedure including WTD
- Experience in resource planning and colleague engagement skills to ensure strong levels of productivity
- Experience of managing multi shift work patterns
- Lantra 12d T6 qualification (internal training available)
- Able to work under pressure and on own initiative
- Good communication skills at all levels
- Flexible and able to quickly change priorities depending on business requirements
- Methodical approach to problem solving with an eye for detail
- Computer literate. A working knowledge of Microsoft products
Equal Employment Opportunity
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.
Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
#J-18808-Ljbffr…