CRM Manager, (Martech & Enablement)

We are now looking for a CRM Manager (Martech & Enablement) to support the Guardian’s Supporter Growth strategy, with a focus on developing our Martech stack.

About the Role:

• You will empower the Supporter Growth team to be more efficient in their use of marketing tools and platforms, in order to drive results.
• This will involve:
  • Scaling quality audience data
  • Leveraging audience data to inform business decisions and enhance personalisation
  • Supporting the delivery of impactful end-to-end multi-channel experiences
  • Maintaining business processes and providing training and support

About You:

• Proven experience in marketing, data and/or CRM
• Experience using campaign management tools (Braze preferred)
• Experience in audience management (Customer Data Platform experience a benefit)

We actively encourage applications from groups traditionally underrepresented in the UK media.

We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely.

Benefits at the Guardian:

• Six weeks of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days.
• Pension scheme: generous; if you contribute 5% then we will contribute 8–12% (depending on your age).
• Two volunteering days annually and the option of payroll giving.
• Season ticket loans are also available.
• You are entitled to life cover, private health care, income protection, and free eye tests. Optional dental insurance.
• Enhanced maternity, paternity, adoption and shared parental leave policies are in place. We also support employees with IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing:

• Champion diversity of thought. Employee forums provide a platform to use their voice to foster an inclusive workplace.
• We became the first major media organisation to achieve B Corp status.
• We offer tools to help you prioritise your wellbeing including access to an employee benefits platform which provides tailored support for health and wellbeing.
• Free yoga and pilates classes run alongside our corporate gym membership and cycle to work scheme.
• Canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development:

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we support the pursuit of professional qualifications through vocational courses and apprenticeships.

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