Customer Service Executive

Are you a Customer Service Executive, Fleet Coordinator or Rental Controller looking for your next step, or an experienced administrator ready to move into the truck and trailer rental sector? This Customer Service Executive role sits at the heart of branch operations, balancing customer interaction with fleet management to keep vehicles moving and customers supported.

Responsibilities

• Managing the day to day hire process, including vehicle check‑in and check‑out inspections.
• Ensuring trucks and trailers are roadworthy, compliant, clean and ready for hire.
• Coordinating maintenance, MOT schedules and repairs to minimise downtime.
• Communicating with customers around damage, servicing and vehicle availability.
• Supporting invoicing, rental agreements and general branch administration.

Qualifications

• Full UK driving licence is essential.
• Experience in customer service, transport, logistics or a similar environment.
• Confident using systems such as Microsoft Office.
• Strong communication skills, both written and verbal.
• Comfortable working both indoors and outdoors as part of a busy branch.
• You enjoy being organised, hands‑on and working in a fast‑paced environment where no two days look the same. You might not tick every box, but if you have transferable skills and a proactive mindset, we would love to hear from you.

Benefits

• 2× Life assurance scheme.
• Funded training and internal progression pathways.
• Cycle‑to‑work schemes and wellbeing support.
• Seasonal gifts and long‑term incentives.
• 24 days standard leave allowance + Birthday + Bank Holidays + up to 10 days extra (time served and purchase scheme).

Career Development

• Opportunities to progress across the wider business and different Business Units.
• Ongoing training and development through internal programmes.
• Exposure to industry‑leading fleet and asset management practices.
• The chance to build relationships with a wide range of customers and stakeholders.
• A role where your input directly impacts customer satisfaction and business performance.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

People are our greatest asset, join us and discover what you can achieve.

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