Operations & Onboarding Manager – Greater Manchester – Office Based
My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients.
This is a hands‑on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints.
Key Responsibilities: Operations
- Lead and manage day‑to‑day operations (no staff management required at this stage)
- Develop and implement operational strategies that drive efficiency, compliance, and business success.
- Design and refine processes to meet company objectives and ensure quality excellence.
- Monitor and report on KPIs, operational performance, and system improvements.
- Manage internal and external stakeholder relationships, integrating their needs into operational planning.
- Use data and analytics to make informed decisions and enhance operational effectiveness.
- Collaborate with cross‑functional teams such as sales, finance, and marketing to ensure seamless business operations.
- Ensure consistent, high‑quality service delivery to customers at every stage.
- Allocate resources effectively, including budget management and workforce planning.
- Stay up‑to‑date on industry best practices, regulations, and trends to maintain compliance and operational excellence.
Key Responsibilities – Onboarding
- Oversee the end‑to‑end onboarding of new clients and additional services for existing clients.
- Set clear milestones and deliverables to ensure smooth onboarding experiences.
- Collect, audit, and verify accurate data for integration with business systems.
- Work closely with internal teams and technical partners to implement new systems or services.
- Manage welcome communications and ensure clients understand service levels.
- Oversee the handover from onboarding to operations and monitor early processes for smooth transitions.
- Build strong relationships with clients through clear communication and proactive support.
Qualifications & Skills
- Strong background in Business Administration or a related field.
- Minimum of 5 years' experience in operations/business management, preferably with exposure to service delivery or client‑focused industries.
- Excellent communication and interpersonal skills for internal and external stakeholder engagement.
- Strong analytical skills with experience using data to drive decisions.
- Solid experience in operational management, project management, and system/database oversight.
- Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
- Strategic thinking with strong problem‑solving capabilities.
- Passionate about delivering excellent customer service and driving continuous improvement.
- Demonstrated experience in improving processes, achieving cost efficiencies, and enhancing operational performance.
Experience
- Operational/business/project management, financial oversight, budgeting, and resource allocation.
Salary: Competitive circa £50k per annum plus annual bonus, dependent on experience and qualifications.
Salary & Benefits
- Salary: Circa £50,000 per annum
- Holiday: 25 days plus 8 bank holidays
- Bonus: Annual performance‑based bonus
- Working hours: Office‑based, Monday to Thursday, 9:00am - 5:30pm and Friday 5pm
This employer is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results‑driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
APPLY NOW
Send your up to date CV with salary expectation and notice period to (url removed) or call me on (phone number removed), speak soon, Victoria :)
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