CRM Manager

CRM Manager

£40K to £44K + 10% bonus

Zachary Daniels is proud to represent one of the most exciting fashion brands in the market. This brand is known for its innovation, trend‑led design, first‑class marketing and exceptional community building.

We pride ourselves on a culture that supports our people, offers an on‑site gym, excellent health benefits and a genuinely inspiring environment.

Key Responsibilities

• Own and deliver CRM campaigns across email, SMS and app loyalty.
• Plan and schedule campaigns in line with product launches and marketing strategy.
• Build and optimise workflows and automations to drive engagement and conversion.
• Deliver A/B testing across subject lines, content, timing and segmentation.
• Manage deliverability, data hygiene and GDPR compliance.
• Collaborate with digital and merchandising teams to shape CRM strategy.
• Manage relationships with CRM platforms and third‑party providers.
• Stay ahead of trends and emerging technologies within CRM and email marketing.
• Use reporting and insight tools to build customer profiling.
• Present performance analysis and insights to senior stakeholders.

What We Are Looking For

• Highly organised with strong attention to detail.
• Data driven with a creative mindset.
• Confident working in a fast‑paced environment with tight deadlines.
• Strong communicator with the ability to influence stakeholders.
• Clear understanding of brand, customer and tone of voice.
• Able to commute to the Manchester studio full time.

Experience Required

• Minimum two years CRM experience.
• Proven background in DTC email and SMS marketing within fashion.
• Experience with Ometria or Klaviyo preferred.
• HTML knowledge advantageous.

Benefits

• Competitive salary with 10% bonus.
• Generous brand discount.
• Full health support and benefits.
• On‑site gym.
• Outstanding culture and working environment.
• Market‑leading brand to elevate your career.

Please apply today!

BH35882

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