Overview
We are seeking a highly organized, client-focused Studio Manager & Lead Instructor to oversee daily studio operations while delivering 20 hours of high-quality instruction each week. This role combines leadership, administration, client management, and team coordination to ensure an exceptional studio experience. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced wellness environment.
Studio Operations & Management
- Serve as the primary point of contact for all studio-related matters.
- Act as the site Health & Safety Lead, including key-holder responsibilities.
- Maintain overall studio cleanliness and ensure proper upkeep of Reformer beds and equipment.
- Oversee all studio communications, including monitoring and responding to email and Momence messages.
Class & Schedule Coordination
- Manage the full class schedule (Monday-Sunday), ensuring seamless timetable coverage.
- Coordinate all 1:1 Reformer sessions, scheduling, and instructor assignments.
- Organise cover for staff holidays and instructor absences.
- Manage diary changes, cancellations, and session adjustments.
- Monitor waitlists, moving clients into available slots and ensuring accurate recredits.
Client & Membership Management
- Oversee all aspects of client membership administration, including block bookings, 1:1 sessions, private sessions, offer packages, renewals, special events, and general enquiries.
- Process client suspensions, cancellations, upgrades, and downgrades in alignment with studio policies.
- Manage client payments, new sales, renewals, failed payments, and follow-up communications.
- Conduct follow-up calls for first-time clients, offer-package buyers, low client/instructor ratings (below 3/5), and non-renewed block packages.
Sales, Stock & Reporting
- Order and maintain studio stock levels.
- Complete weekly reports covering enquiries, membership changes, attendance, new sales, renewals, and offer performance.
- Support monthly reporting in collaboration with the Area Manager.
Team Coordination
- Lead monthly team training, meetings, and ongoing communication.
- Manage activity within the studio's WhatsApp team group.
- Serve as the primary point of contact for instructors, offering support as needed.
- Attend at least one class per month led by each instructor for quality assurance and feedback.
Requirements
- Previous experience in fitness, Pilates, yoga, or wellness operations (studio management preferred).
- Strong communication, scheduling, and customer service skills.
- Confident leading a team and maintaining high performance standards.
- Proficient with booking/membership platforms (Momence experience an asset).
- Highly organized, proactive, and committed to elevating the client experience.
Benefits
- Holiday Pay - 4 weeks
- Unlimited Access to MK Reformer Pilates Classes
- 30% discount on all MK products
- Anytime Pilates Membership
- Annual Education Bonus - £250
- Commission Bonus Per Quarter
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