Welsh Speaking Customer Service

Welsh Speaking Customer Service Advisor

Cardiff (hybrid)

£15.59 per hour

37 hours, Monday-Friday

Until 31st March 2027

Join our public sector client as a Welsh Speaking Customer Service Advisor and become a key part of their Contact Centre team. You’ll deliver high-quality support across phone, email, and social media, ensuring every customer receives a professional and positive experience.

What you’ll do:

• Handle a wide range of enquiries and transactions
• Deliver excellent service across multiple channels
• Support continuous improvement in customer service

What you’ll need:

• Fluent Welsh speaker with strong communication skills
• Experience in a customer-facing, multi-channel environment
• Confident using CRM systems and Microsoft applications

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