About us
Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed.
About you
This position is key to Nobody’s Child’s plans for growth and success ensuring the highest level of customer satisfaction and support is maintained across our online communication channels. You will maintain a consistent brand message and be responsible for the successful resolution of all customer enquiries whilst being a true brand ambassador for Nobody’s Child and representing the company to the absolute highest level.
Your Day-to-Day Will Include
- Respond to customer enquiries and complaints received via email, website forms, and social channels using approved templates and guidance.
- Provide basic assistance to customers experiencing issues using the website, placing orders, or accessing their account.
- Accurately log customer contacts and resolution outcomes within our systems.
- Carry out routine administrative tasks to support the smooth running of the Customer Care function.
- Provide the brand experience to every customer and develop strong customer relationships by providing service of the highest level.
- Record and pass on customer feedback to the wider team when relevant.
- Deliver friendly, professional, and consistent customer service in line with internal policies.
- Help support customer satisfaction by responding to enquiries efficiently and accurately.
- Communicate with courier partners and third parties when required to resolve customer delivery queries.
- Escalate complex issues or sensitive cases to senior team members as needed.
- Process returns and refunds in line with company policy and within agreed timeframes.
- Experience with Zendesk and Shopify is preferred but not required.
- Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet.
What You’ll Bring
- Clear and confident written communication skills, with the ability to follow tone-of-voice guidance.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
- A positive and solutions-focused mindset, with the ability to resolve straightforward issues and follow escalation processes when needed.
- Good organisational skills, with the ability to prioritise tasks and manage day-to-day workloads with support.
- Previous experience in a customer service or retail environment is preferred but not essential.
- A friendly, empathetic, and professional approach when dealing with customers and colleagues.
Please note – this is a fast paced & high-pressured role with a business that is growing very quickly. To be successful, you will need to be resilient and have a ‘can do’ attitude whilst remaining a positive and adaptable member of the team.
If this sounds like your next opportunity, please apply and we will be in touch!
At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!
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