Internal Sales Manager

Company Overview MCS are excited to be partnering with a well-established and highly respected electrical distribution business with a strong heritage and decades of trading success to hire a Internal Sales Manager. The company is known for its reliability, customer focus, and long-standing relationships across Northern Ireland. The business has grown through both organic expansion and acquisitions and continues to evolve as a leading supplier within the electrical wholesale sector in Northern Ireland. Roles & Responsibilities Lead and manage the Internal Sales team (7 people), ensuring strong performance, collaboration, and accountability across the department Oversee day-to-day internal sales activity, including inbound phone orders, trade counter queries, and customer service interactions Act as the key liaison between Internal Sales, Head of Operations, Stores, and wider business functions to ensure full operational alignment Ensure pricing updates, margin requirements, and supplier-driven changes are accurately implemented and communicated across the business Identify opportunities to improve internal processes, workflows, and customer responsiveness Support customer retention and contribute to identifying opportunities for new business growth in collaboration with external sales colleagues Report directly to senior leadership on performance, challenges, and improvement initiatives Essential Criteria Proven experience in a sales management, internal sales leadership, or commercial operations role Strong commercial acumen with a clear understanding of margins, pricing, and supplier/customer dynamics Experience managing or supervising teams in a fast-paced customer-facing environment Highly organised with strong attention to detail and the ability to manage multiple priorities A proactive, solutions-focused approach with a strong sense of ownership and accountability Desirable Criteria Experience within electrical wholesale, distribution, construction supply, or similar B2B trade environments Familiarity with trade counter operations or inbound order processing environments Exposure to pricing implementation, supplier negotiations, or margin control processes What’s On Offer Base salary of £50,000 – £55,000 Discretionary annual bonus 5% employer pension contribution Full private medical cover after 6 months 21 days annual leave plus Christmas closure (without using holiday entitlement) How To Apply To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the sameMCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google….