Part time regional administrator

Regional Administrator (Part-Time - 21 hours per week)

Are you an organised, compassionate administrator who wants to make a real difference?

Brook Street Recruitment is working on behalf of our client in Armagh who is looking for a Part Time Regional Administrator to join their team and support bereavement services across Northern Ireland, playing a vital role at the first point of contact for people experiencing loss.

This is a varied and rewarding part-time role where your administrative skills, empathy and attention to detail will help ensure high-quality, inclusive support for clients and volunteers alike.

About the Role

You will support the coordination and delivery of bereavement services, ensuring clients receive timely, appropriate information and support. Working closely with staff and volunteers, you'll help maintain smooth day-to-day operations while upholding best practice, safeguarding and data protection standards.

Key Responsibilities

• Act as the first point of contact, responding to phone calls, emails and online enquiries
• Assess client needs and coordinate access to appropriate support services
• Allocate clients to trained volunteers and manage client records accurately and confidentially
• Prepare and issue client correspondence and service documentation
• Support the induction, coordination and ongoing administration of volunteers
• Maintain accurate records across systems in line with GDPR requirements
• Assist with safeguarding processes, health and safety checks, and office administration
• Process basic financial administration including expenses and donations
• Support local events, reporting and wider team activities as required

Criteria

• Highly organised with strong administrative and communication skills
• Confident handling sensitive information with empathy and professionalism
• Comfortable working with databases and record management systems
• Able to work collaboratively with staff and volunteers in a values-driven environment
• Committed to equality, diversity and inclusion

This role offers the opportunity to be part of a supportive regional team, helping people through one of the most challenging times in their lives.

Salary can be confirmed on application

Please send CV to Colleen Farquharson via the link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Skills:
administration communication attention to detail empathy

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