Customer Support Everyday Banking Location: Halifax, Trinity Road Full-time Salary: £26,200 increasing to £26,950 after 6 months in role We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn £31,450 at the highest skill level. Shift Pattern 5 Day week Start times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning. Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% – equating to three weekend days across a four‐week period – so customer support is available when it matters most. Live your best life and help others do the same. You’ll help customers manage their money with confidence while building a career that works for you. As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role. Grow your career with our Skill Progression Framework From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong foundation in our systems, services, and Everyday Banking products. After training, our Skill Progression Framework offers a clear path for development. Customer service and telephony~ Experience within banking, insurance, or broader financial services can be useful, although it is not crucial, since you’ll receive full training that will support you if you bring strong service skills and a desire to learn.
Financial services background~ Experience in banking, insurance, or financial services can be helpful, but it is not essential. We provide full training, so what matters most is your ability to support customers and your willingness to learn.
Training, shifts, and availability To get the most from the six-week onsite training, there should be no planned holidays or commitments during the first two months after your start date. You should also be comfortable with the shift pattern and weekend rotation described above. A genuine passion for helping people and delivering great service. Our benefits are designed to support your wellbeing, financial security, and long-term development.~ Hybrid working available once training is complete and essential checks are passed~ Up to 15% employer pension contribution~ Annual performance-related bonus~ BUPA private medical benefit~ Share schemes and financial wellbeing tools~ Discounted shopping and lifestyle benefits~22 days’ holiday, increasing over time, plus bank holidays~ Wellbeing initiatives and inclusive parental leave policies~ Salaries reviewed annually on 1 April
With a track record for developing and progressing our colleagues this site is conveniently in the town centre and takes pride in supporting local community and charities. It also offers the following facilities: On site Gym facilities, including showers / changing facilities (paid gym membership) Kitchenette areas on each floor with fridges and microwaves Free Car Parking at Hungerhill Road with a Reception-provided pass At Lloyds Banking Group, we are building a diverse, inclusive, and forward-looking organisation where you can be yourself. We have a range of colleague networks that are open to everyone. These networks offer opportunities for mentoring, career development, events, and connections with role models across the organisation. They also help us better understand the experiences of colleagues and how we can support each other. We were one of the first major organisations to set goals on diversity in senior roles. We have introduced a menopause health package and a dedicated Working with Cancer initiative. We are disability confident. If you need any reasonable adjustments, please let us know and we will work with you to support your needs. xxuwjjq We recommend submitting your application as soon as possible….