Clinical Client Experience Lead

Clinical Client Experience Lead page is loaded## Clinical Client Experience Leadremote type: Hybridlocations: Watford, Hertfordshiretime type: Full timeposted on: Posted Todayjob requisition id: JR003759**Clinical Client Experience Lead**Location: Flexible / HybridIn this role you will influence clinical standards, strengthen client trust, and support our partners and clinic teams by managing queries and issues with confidence, compassion, and professionalism.You’ll also play a key part in developing capability across the network—helping our teams to learn and grow.**What you’ll do:*** Managing and responding to data subject rights requests, including Subject Access Requests and other statutory requests.* Investigating personal data breaches and complaints, ensuring appropriate reporting and remedial actions are completed.* Maintaining accurate logs of incidents, breaches and data protection requests.* Preparing clear, comprehensive compliance reports on Medivet’s adherence to the Data Protection Act 2018, UK GDPR and related requirements.* Acting as the primary point of contact for the Information Commissioner’s Office (ICO), including breach reporting and handling regulatory correspondence.* Promoting data protection awareness across the business through training, policy updates and procedural reviews.* Supporting stakeholders with Data Protection Impact Assessments (DPIAs), offering practical guidance and ensuring risks are identified and mitigated.* Advising on records management and retention practices.* Conducting internal compliance audits and assisting with monitoring activities.* Supporting the Group Data Protection Officer on wider governance and regulatory matters.* Providing occasional administrative support to the wider Legal team.**What you’ll bring:*** Experience in a data protection, compliance, governance or legal environment.* Good working knowledge of the Data Protection Act 2018 and UK GDPR.* Experience handling Subject Access Requests and personal data breaches.* Strong organisational skills and the ability to manage multiple matters at once.* High attention to detail and the ability to handle sensitive information confidentially.* Strong analytical and problem‐solving skills.* Clear, confident written communication with the ability to explain regulatory requirements in a practical, accessible way.* Effective stakeholder engagement across operational and clinical teams.* Experience engaging with regulators or supporting regulatory correspondence (desirable).**Why Medivet**Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You’ll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.### Get In TouchIntroduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.#J-18808-Ljbffr…