38.75hrs p/w; Sun 09:15 - 17:45; Mon 13:15 - 21:45; Tue 09:30 - 18:00; Thu 13:15 - 21:45; Fri 09:30 - 18:00
About the Role
As an Assistant Store Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.
Responsibilities
- Lead from the heart – you’ll train, coach and inspire your team, setting them up for success and developing them to be stars of the future.
- Be a role model – you’ll motivate and engage your team to bring the brand values to life everyday, always promoting an inclusive and positive working atmosphere.
- Have your mind on the customer – you’ll be a friendly face to every customer you meet, always putting their needs first and planning ways to personalise and maximise the customer experience in store and ensuring your team does the same.
- Hands‑on operations – you’ll work with your Store Manager to manage the store P&L and key KPIs across the store, focusing on profitability and controllable costs (hiring, rotas, payroll, customer success, stock control) to maximise sales and profitability.
- Eye for visuals – our brand visual standards are high, and with the support of our Visual Team you’ll be proficient in their execution, ensuring your team is too.
- Open eyes and ears – you’ll cultivate a platform for active listening with your team and sharing ideas with wider store partners. Your voice will count.
- Your feet on the ground – you’ll keep the store up to date, safe and compliant, managing product launches, floor set changes, store audits and stock counts, H&S policies and ensuring everything is in place to keep you and your team efficient and safe.
About You
- A wealth of experience – with prior retail management experience in a fast‑paced store(s) you can demonstrate a record of managing and exceeding sales targets and KPIs.
- You can demonstrate an understanding of how to manage a team to deliver objectives that drive strong performance and results.
- Passion for retail – you have a passion for all things retail whether front or back of house, ultimately creating a unique experience for each customer is your favourite thing to do.
- Lead with purpose – you lead with purpose, engaging and developing your team to share enthusiasm for the brand and the experience we create.
- Relationships that count – you are keen to be part of the business and want to develop valued relationships with our customers, your team and wider business teams.
- Embrace change – your mind thrives on change, multitasks, problem‑solves and collaborates with others to get things done.
- Creative flair – people describe you as approachable and resourceful with a creative side when engaging teams with training, local incentives and global initiatives.
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and the Next plc group, uniting two global retail leaders to deliver iconic lingerie and seamless service across our stores and digital platforms.
We’re home to the world’s most‑loved lingerie, iconic sleepwear, athleisure, swim, and award‑winning fragrances. Our people create unforgettable customer moments while shaping an inclusive and supportive workplace where individuality is celebrated.
We believe in potential as much as experience. If you’re passionate about the brand, aligned with our values, and excited to grow – even if you don’t tick every box – we’d still love to hear from you.
Benefits
- Flexible working schedules to suit business and lifestyle.
- 25% off a wide selection of styles at Victoria's Secret, Next, Gap in‑store.
- Exclusive offers from over 3,500 retailers through Reward Gateway.
- Incentives and competitions with amazing prizes that run all year round.
- Access to free financial, health, and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, as well as on‑the‑job training.
- Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
EEO Statement
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include ‘Workplace Adjustments’ in the subject line).
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