Title
Sheltered Housing Scheme Manager
Contract
Permanent, Full Time 36 Hours
Salary
£24,545 per annum to £28,879 per annum (Regional salary) depending on experience
Working Location
London Stratford or Manchester
Persona
Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as required
Closing Date
4th May 2026
Benefits
- 25 days Annual Leave rising to 30 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Excellent pension plan and non‑contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
About the role
An exciting opportunity has become available for the right candidate to join us as a Scheme Manager within our Housing Management Team. Independent Living is an integral part of what L&Q Living do, delivering services primarily for our customers aged 55 and over.
Our customers are always at the heart of our service. We are an aspirational and forward‑thinking team, responsible for delivering quality housing and working with our customers to enable them to maintain their independence and live well.
We are seeking someone who brings a creative and innovative approach to supporting older people to live independently in their own homes and who has a genuine passion for enhancing their health and well‑being.
Your impact in the role
- Providing frontline housing management services to ensure the scheme is fully compliant.
- Proactively engaging with residents, visitors, and contractors to maintain positive communication channels, enhance resident wellbeing, identify support needs, and work with partner agencies to achieve appropriate outcomes.
- Encouraging and supporting residents to make the scheme in which they live a supportive environment for themselves, friends, and other groups in the areas, while embracing technology‑assisted processes to enhance the Independent Living offer.
What you’ll bring
- Relevant practical experience in housing management or other customer focused role, with knowledge of service delivery, health and safety and the benefits of assisted technology.
- Excellent customer service skills with the ability to identify the needs of others and provide support and guidance.
- Strong communication and relationship building skills.
- Ability to identify problems and proactively find solutions.
- Sound working knowledge of Microsoft applications, with the ability to collate, analyse and present data.
DBS
For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.
Reasonable adjustments
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
#J-18808-Ljbffr…