IT Support Engineer

IT Support Engineer – Lancaster – 5 days on site£32,940

Main duties and responsibilities

• Provide clear and calm communication by email, phone and ticketing systems
• Explain technical issues in a straightforward way
• Use active listening and de‑escalation techniques when needed
• Investigate complex issues using tools such as logs, protocols and device data
• Identify root causes and document findings clearly
• Support digital alarm protocols (e.g. SCAIP, SIP) and network behaviour
• Lead small projects or improvements
• Help maintain accurate CRM records and documentation
• Support incident response with clear communication and organised actions

Skills and experience

• Experience in technical support or a similar environment
• Confidence troubleshooting multi‑system or network‑related issues
• Clear written and verbal communication
• Ability to work independently with support available when needed
• Interest in learning about digital protocols, cellular networks or device behaviour
• A calm, structured approach to problem solving

Benefits

• 25 days annual leave plus bank holidays and an extra day off for your birthday
• Company pension scheme
• Enhanced sick pay
• Enhanced maternity and paternity pay
• Training and development opportunities, with clear pathways for progression
• Bike 2 Work Scheme

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