Services Manager
Location: Southend
Contract Type: 12 month Fixed term Contract
Are you a dynamic leader with a passion for delivering top‑notch compliance services? Our client is on the lookout for a Services Manager to join their vibrant team.
What You'll Do
- Oversee and enhance service delivery procedures to ensure efficiency and compliance.
- Maintain strong customer relationships by delivering on the agreed scope of work.
- Manage and inspire the Legionella service teams daily, ensuring compliance with key performance indicators (KPIs).
- Collaborate with the admin teams for seamless coordination of service delivery.
- Conduct client review meetings and provide technical guidance in line with L8 compliance requirements.
- Identify and implement process changes to maximise productivity.
- Support the development of digital enhancements to improve service delivery.
Key Performance Indicators
- All post‑service compliance reports are issued within 5 days of work completion.
- Jobs are invoiced by the 3rd working day of each month for prior month work.
- Work in progress (WIP) remains below £5,000 per month.
- Customer complaints receive a same‑day response, complete with a plan of action.
- Monthly turnover targets are met, achieving a minimum of 50% gross margin.
What You Bring
- A solid technical understanding of ACOP L8 & HSG274.
- At least 2 years of experience in Operational & Personnel Management, particularly with PPM Contracts and KPI management.
- Exceptional leadership skills, capable of guiding teams to meet compliance and performance standards.
- A proactive approach to problem‑solving and customer relationship management.
- Strong organisational skills to ensure timely invoicing and minimal WIP.
Financial Responsibilities
- Keep worksheet order statuses and estimates up to date for clear turnover insights.
- Ensure timely delivery of subcontracted orders in line with KPIs.
- Maintain tight control over budgets and ensure profitability.
Health & Safety Responsibilities
- Produce method statements and risk assessments as necessary.
- Familiarity with the Company Health and Safety Policy to maintain a safe working environment.
Why Join Us
- Be part of a forward‑thinking organisation that values your contributions.
- Work in a supportive and energetic environment.
- Opportunities for professional growth and development.
Adecco is a disability‑confident employer. We are committed to building a supportive environment for all candidates, including those with disabilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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