1st Line Team Leader – Nottingham

Job Description

To act as a team leader for the 1st line service desk team, reporting to the Service Desk Manager. Key responsibilities include the day‑to‑day management of the 1st line team, proactively planning to ensure that the service desk continues to meet expected SLAs. This role must also work closely with the 2nd Line Team Leader to identify trends, peak periods and resource the 1st line team accordingly.

Other Details

• The IT Service Desk operates a shift system covering between the hours of 7am – 5.30pm (Monday – Friday) with a one‑hour lunch break.
• Weekend and out of hours working may be required in support of project implementations or office moves.

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