Delivery Manager

The IT Delivery Manager will be engaged on a contract basis to ensure the successful launch and early‑stage scaling of new AI Dubbing product. This role is focused on rapid alignment, structured delivery and removing blockers across Commercial, Sales, Language Delivery and Tech so the product can move smoothly from development into market delivery. The contractor will establish the ways of working, create and execute the delivery plan and drive cross‑functional collaboration to ensure the product lands successfully with customers.

Because this work directly supports our AI Dubbing initiative, it would be beneficial to have experience within the Media & Entertainment sector. The contractor must understand industry workflows, production cycles and stakeholder expectations to ensure the product is operationalised effectively and resonates with customers.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices across the company. We oversee the development and maintenance of core applications essential for seamless operation of various functions. Our focus is to drive and execute future roadmaps that align with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide and safeguards all assets through a dedicated information security operation. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, and Enterprise Platforms. A team of over 500 staff ensures a strong presence across all regions to support global operations.

Key Responsibilities

• Set up and drive collaborative ways of working across Commercial, Sales, Language Delivery, and Technology to enable a smooth and successful product launch.
• Create and execute a structured delivery plan that aligns all functions around shared milestones, technical readiness, and customer‑scaling requirements.
• Establish the new playbook for how RWS operationalises and launches new products, ensuring a consistent, repeatable, and scalable approach for future initiatives.

Skills & Experience

• Ability to align Commercial, Sales, Language Delivery and Technology teams around shared goals and ways of working.
• Skilled in building structured delivery plans, managing dependencies and driving progress to key milestones.
• Experience taking products from development to launch, ensuring technical readiness, customer onboarding and scalability.
• Ability to design, document, and embed repeatable frameworks and operational playbooks for future product launches.
• Clear, confident communicator who can simplify complex delivery requirements, manage expectations and drive alignment across senior stakeholders.

RWS embraces DEI and promotes equal opportunity. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

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