Salesforce and Data Administrator (Exams Team)
The post holder will work in a high-profile, high-risk area of the College and be responsible for assisting the Data and Statistics Manager in collating information to support reports, improve business processes, and mitigate risk. The role includes maintaining data quality, building and refreshing reports and dashboards, and supporting system improvements.
Responsibilities
- Undertake all necessary system preparatory work associated with online examinations.
- Provide data and collate communications to support the swift resolution of complaints and issues arising from that process.
- Train colleagues in all aspects of the College's Salesforce examinations process.
- Develop a close working relationship with key colleagues in IT to fix any system issues affecting candidate applications and results, and actively strive to improve systems and processes, sharing best practice.
- Act as first-line support for Salesforce queries for the Examinations function, troubleshooting common user issues.
- Identify and clearly document Salesforce configuration and data-quality issues.
- Support process efficiency by helping users understand and use existing Salesforce automation.
- Build, maintain and quality-check Salesforce reports and dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently.
- Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalating requests requiring elevated access to the in‑house IT team, in line with GDPR, data retention, and internal controls.
Qualifications and Experience
- Extensive office administration experience in a relevant field, preferably examinations or assessment.
- Experience handling, manipulating, and interpreting large quantities of data.
- Experience using, compiling, and maintaining databases, extracting data and compiling reports.
- Experience providing first-line Salesforce support in a case management environment, troubleshooting common user issues and escalating incidents/requests to an IT or systems team.
- Experience creating and maintaining reports and dashboards to support operational and stakeholder reporting.
- Experience managing and manipulating large and complex databases.
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