Job Title: Care Home Manager (Registered Nurse Preferred)
Location: Swaffham, Norfolk
Reports To: Operations Director
Salary: £70,000 to £75,000
Role Overview
We are seeking an experienced and motivated Care Home Manager, ideally an NMC Registered Nurse, to lead the daily operations of a high‑quality nursing home. The successful candidate will ensure the delivery of outstanding, person‑centred care while maintaining full compliance with regulatory standards and driving commercial performance. This role requires strong leadership, regulatory expertise, and business acumen, with a proven track record of managing a successful residential service, ideally with a care home/nursing home setting.
Key Responsibilities
Leadership & Management
- Provide strong, visible leadership to the care team.
- Oversee all aspects of the home's operations, including staffing, budgets, compliance, and quality assurance.
- Promote a positive culture focused on dignity, respect, and excellence in care.
- Support staff development, supervision, and performance management.
Regulatory Compliance
- Maintain full compliance with CQC standards and relevant legislation.
- Demonstrate a strong working knowledge of regulatory frameworks.
- Work proactively toward achieving and maintaining a "Good" or "Outstanding" CQC rating.
- Ensure all policies, procedures, and documentation meet regulatory requirements.
Clinical Governance (if NMC Registered)
- Provide clinical oversight and ensure safe nursing practice.
- Monitor care planning, risk assessments, medication management, and safeguarding processes.
- Promote best practice in infection control and clinical standards.
Business & Commercial Management
- Manage budgets effectively to ensure financial sustainability and profitability.
- Develop and implement strategies to maintain high occupancy levels.
- Demonstrate marketing skills within the private care sector.
- Contribute to business growth and service development.
Stakeholder Engagement
- Build and maintain strong relationships with:
- Residents and families
- External healthcare professionals
- Local authorities and regulators
- Ensure clear, compassionate, and professional communication at all times.
Person‑Centred Care
- Champion a culture of person‑centred care.
- Ensure care plans reflect individual needs, preferences, and outcomes.
- Drive continuous improvement in quality and resident experience.
Essential Requirements
- Registered Nurse (NMC) preferred.
- Proven experience managing a nursing or residential care home either as a deputy or the registered manager.
- Strong knowledge of CQC regulations and compliance requirements.
- Demonstrable experience achieving high‑quality inspection outcomes.
- Excellent leadership and communication skills.
- Strong business and marketing acumen in the private care sector.
- Passion for delivering exceptional standards of care.
Desirable
- Experience working toward or achieving CQC Good or Outstanding.
- Experience managing large teams.
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