Product Support Engineer

Apply now for the position of Product Support Engineer. You will focus on supporting complex medical test devices in the production environment, requiring a blend of mechanical and electrical expertise. You will resolve production line issues, perform technical repairs on faulty equipment and devices, and maintain accurate Electronic Device History Records (eDHR).

Your Role:

• Provide essential technical support for the assembly and testing of complex medical testing instruments.
• Perform mechanical and electrical repairs on units that fail production testing to return them to a conforming state.
• Diagnose and resolve technical bottlenecks on the manufacturing line to ensure consistent production throughput.
• Partner with R&D and Manufacturing Engineering teams to help develop, validate, and optimise new manufacturing systems and processes.
• Assist the quality department in investigating field concerns by providing technical insights into product construction and failure modes.
• Complete all rework and repair documentation within the eDHR system to ensure traceability and regulatory compliance.
• Identify and report recurring defects to the design team to facilitate product reliability improvements.

Your Expertise:

• Demonstrated experience in the assembly or repair of electro‑mechanical devices.
• Ability to read and interpret electrical schematics and mechanical engineering drawings.
• Proficiency in using diagnostic tools and test equipment to identify component failures.
• Good technical writing skills.
• Strong technical problem‑solving using structured methods such as 5‑Why, Ishikawa, or DMAIC.
• Previous experience in a New Product Introduction (NPI) environment is advantageous.

Our Benefits:

• 26 days’ holiday with the option to buy or sell an additional 10.
• Up to 10% employer pension contribution.
• Share and bonus scheme.
• Access to flexible benefits including private medical insurance and dental cover.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from a 24/7 employee assistance programme.

Location: Sudbury – Suffolk – United Kingdom.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

#J-18808-Ljbffr…