Job Title: Transport First Line Manager
Location: Runcorn
Remuneration: £34,000.00 per annum
Shifts: Tuesday to Friday (10:00 - 20:00) and Saturday (09:00 - 19:00)
Transport First Line Manager - What You’ll Do
- Lead the transport operation during your shift, ensuring safety, service, cost and people KPIs are consistently achieved while upholding transport compliance and legal standards
- Conduct key people management activities including 1–1s, absence reviews, performance management discussions and supporting HR investigations
- Oversee Health & Safety and transport audits, drive corrective actions, and ensure the operation remains fully compliant
- Manage customer escalations and complaints arising from a high volume of weekly deliveries, carrying out investigations and implementing service improvements
- Use multiple computer systems daily, producing accurate reports and resource plans using spreadsheets and operational data
- Plan next‑day transport resources, ensuring effective driver and vehicle allocation and lead team briefs to align colleagues with operational priorities
- Support accident management processes, maintain high standards of transport compliance, and communicate clearly with senior leaders and the client
About you – what you need
- Demonstrable experience within a similar role, supervising a team and possessing an operational understanding of a fast‑paced transport environment, including a deep understanding of transport legislation, compliance requirements and best practice
- Strong HR and people management capability, with experience in absence, performance, conduct and investigations
- Confidence in managing customer escalations and service issues, with a professional and solutions‑focused approach
- Ability to lead from the front, take ownership and remain resilient under pressure
- Strong planning, organisational and problem‑solving skills, with the ability to juggle competing priorities
You must be a UK resident to be considered for this opportunity. We are unable to assist with VISA applications and cannot assist with relocation.
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