Senior Account Manager
Reporting to: Regional Sales Manager
Location: London, Milton Keynes or Abingdon (Hybrid)
Join Air IT as a Senior Account Manager
At Air IT, we don’t just provide IT — we build long‑term partnerships that help ambitious organisations thrive. We’re now looking for a Senior Account Manager to join our growing team and take ownership of key customer relationships across the South.
This is a great opportunity for a commercially minded, relationship‑driven professional who understands the world of Managed Services and enjoys helping customers get real value from their IT investments.
The Role
As a Senior Account Manager, you’ll be responsible for managing, growing and retaining a portfolio of MSP customers. You’ll act as a trusted advisor, working closely with decision‑makers to understand their business goals, shape IT roadmaps and identify opportunities to improve resilience, performance and security.
You’ll balance relationship management, commercial ownership and strategic account growth, working alongside our Service Delivery and Technical teams to ensure customers receive an outstanding experience.
What You’ll Be Doing
- Client Relationship & Account Management
- Build strong, trusted relationships with senior stakeholders and key decision‑makers
- Act as the primary point of contact for your accounts, owning the overall relationship
- Lead quarterly service and strategic review meetings, translating performance into meaningful insight
- Ensure customers feel supported, understood and confident in Air IT as their long‑term partner
Service Delivery & Collaboration
- Work closely with Service Delivery and Technical teams to ensure services meet SLA and customer expectations
- Proactively manage risks, issues and improvement opportunities within accounts
- Stay up to date with industry trends, emerging technologies and security threats to bring fresh ideas to clients
Growth, Retention & Commercial Ownership
- Own the retention, growth and profitability of your customer portfolio
- Develop and maintain strategic account plans, including whitespace and opportunity analysis
- Identify and develop upsell and cross‑sell opportunities aligned to client needs
- Take ownership of a personal sales target and pipeline
- Lead commercial negotiations, contract renewals and service expansions
Sales, Proposals & Reporting
- Maintain a healthy rolling 3‑month opportunity pipeline
- Produce high‑quality client proposals and technology roadmaps
- Lead the scoping and estimation of projects, working closely with technical specialists
- Keep CRM records, account plans and reporting accurate and up to date
- Contribute to the continuous improvement of Air IT’s Account Management processes
What You Bring
Experience & Skills
- Proven experience as an Account Manager or Senior Account Manager within an MSP
- Strong consultative sales approach with the ability to hold credible, strategic conversations
- Confidence leading client meetings, QBRs, service reviews and commercial discussions
- A track record of achieving sales targets, growing accounts and retaining customers
- Excellent communication, organisation and stakeholder management skills
- Comfort working in a fast‑paced, evolving technology environment
- Ability to work independently while collaborating effectively with wider teams
- Full UK driving licence
- Experience selling a mix of core MSP services, such as:
- Microsoft 365
- Azure and cloud services
- Cyber security solutions (e.g. endpoint protection, backup & disaster recovery, SIEM)
What We’re Looking For in You
- A genuine passion for technology and how it enables business success
- Strong commercial instinct and confidence negotiating value‑led solutions
- Highly organised, detail‑focused and able to manage multiple priorities
- Comfortable embracing change and continuous improvement
- Willingness to learn, develop and grow within a scaling MSP
The Benefits
- Virtual GP (24/7 access for you & your family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
Time Off & Balance
- Celebration Day
- Annual Leave Purchase Scheme
- Enhanced Family Leave
- Cycle to Work & Technology Vouchers
- Pension Scheme
- Discounts via Perks at Work
Optional Benefits (Opt‑In)
- EV Car Scheme (launching February 2026)
Additional Highlights
- Social events, incentives and competitions
- Life Insurance, Virtual GP & EAP
Life at Air IT
At Air IT, we’re proud of our supportive, ambitious and people‑first culture. We recognise achievement, invest in development and encourage everyone to bring their best self to work.
If you’re an experienced MSP Account Manager who enjoys building lasting client relationships and driving meaningful growth, we’d love to hear from you.
We are committed to fostering an inclusive, equitable and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities and experiences. If you require any adjustments during the recruitment process, please let us know.
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