Sales Support Executive
Permanent
£27,000 - £32,000 dependant on experience
Our client is a leading Fire Safety company specialising in Fire Risk Assessments, Fire Safety Training, Fire Engineering and Consultancy.
They are growing and are looking for a talented Sales & Support Assistant to join their team. As Sales Support Executive you will work closely with our Sales Director to drive the success of the Sales function, meeting departmental and organisational objectives, and client expectations.
Main Responsibilities
- Issue quotations to customers
- Support the preparation of pricing agreements
- Work closely with internal departments to ensure that customer requirements are delivered accurately
- Establish and maintain accurate master data relating to order entry and quote management, such as customer master, pricing records, customer material information record, and customer hierarchy
- Support the Sales Director in achieving sales targets and maximising sales through all channels
- Resolve customers' credit and invoice issues in conjunction with Finance department
- Research and identify new account opportunities, sourcing new clients and developing new business opportunities with target organisations
- Build and nurture vibrant, long-term relationships with clients, ensuring the account development process supports the company's delivery standard
- Assist in preparing sales collateral and presentation materials, including proposals
- Be aware of competitor pricing, understand the dynamics of the local market, industry, and the demand generators
- In conjunction with all relevant partners, ensure that the levels of Customer Service are market leading
- Educating clients to understand the features and benefits of our products and services. Undertake additional duties or work outside the normal daily/weekly routine but within the overall scope of the position, at the request of the Sales Director
Person Specification
- Strong attention to detail and a high degree of accuracy
- Ability to work under pressure and to tight deadlines
- Strong problem-solving and decision-making skills
- Strong communication skills including listening, verbal and written
- Ability to demonstrate understanding of business-to-business customer service / sales related activities
- Competent computer skills including use of Microsoft Office
- Be personable, approachable and confident when meeting new people
- Friendly and professional telephone manner
- Goal driven, resilient, and organised
- Able to use own initiative and work proactively
- Understanding of sales lifecycles and tender process advantageous
If this sounds like you, we would love to hear from you. Please call Kate on (phone number removed) or email your CV.
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