Xiaomi Store Sales Assistant - London

Work Location: Westfield London W12 / Westfield Stratford

Job Responsibilities

• Warmly welcome customers, accurately identify and explore their needs, and provide professional product consultation, targeted recommendations, and service demonstrations;
• Possess solid knowledge of all in-store products (functions, configuration, pricing, promotions, etc.) and be able to clearly communicate and match them to customer needs;
• Proactively drive personal sales results and actively support the team in achieving store sales targets, with a strong sense of responsibility for business performance;
• Skilled in exploring customer potential demands and converting them into sales opportunities, while building long-term customer relationships;
• Handle customer complaints and after-sales issues with professionalism, provide high-quality service, and enhance customer satisfaction;
• Maintain Xiaomi brand standards and store image: ensure a clean environment, neat product displays, and create a professional shopping atmosphere;
• Participate in company-organized trainings and promotional activities to continuously refine sales techniques, upselling skills, and product knowledge;
• Complete other tasks assigned by management.

Job Requirements:

• Proven retail sales experience with a track record of achieving or exceeding sales targets, especially in consumer electronics or mobile phone industries;
• Strong ability to identify customer needs and provide solutions, with consultative sales or customer relationship-building experience;
• Excellent communication and interpersonal skills, with a strong sense of teamwork and ownership;
• Experience in Xiaomi New Retail or other innovative retail models is a plus;
• College/High school diploma or above, with good personal image and professional demeanor.