Customer Service Supervisor

Customer Service Supervisor

Location: Woking GU21 5

Salary: £29,772.60 per year

Job Type: Full-time

Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.

Role Overview

• Lead, coach, mentor, and motivate the customer service team.
• Ensure all orders are processed efficiently and accurately.
• Analyse orders to confirm they are processed within the contracted time frames.
• Handle sensitive telephone calls that require senior intervention.
• Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
• Support the team with complaints, investigations, and reporting back to prescribers.
• Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.

About You

• Proven experience in coaching, delegating, and managing performance.
• Relevant telephone-based customer service experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong organisational skills.
• Competent in Microsoft Office and able to learn new systems.

What We Offer

• Annual salary of £29,772.60 year
• Monday to Friday, 8:00 am – 5:00 pm.
• 33 days holiday (including bank holidays)
• Company Pension Scheme.
• Life Assurance.

At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community.

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