Key Responsibilities
1. Team Leadership & Office Management
Manage and support two estimating teams:
Supply Only Estimating Office
- Handles smaller value jobs with fast turnaround.
Contracts Estimating Office
- Manages higher value projects where products are supplied and installed.
- Longer project cycles and more technical requirements.
Responsibilities include:
- Line management of estimating teams.
- Conduct regular 1-to-1 meetings and annual performance appraisals.
- Monitor individual and team performance against targets.
- Provide coaching, development and training opportunities.
- Recruit and build the team in line with HR policies.
- Ensure team members have the tools and support required to focus on revenue-generating work.
- Address under-performance where necessary through structured support and clear expectations.
- Maintain a positive, collaborative team culture.
2. Operational Support
Ensure the office operates efficiently so estimating teams can work effectively.
Responsibilities include:
- Acting as the central contact for office operational needs, including IT coordination.
- Liaising with external IT providers to resolve issues (e.g. internet outages, hardware needs).
- Ensuring office equipment and systems are maintained.
- Overseeing general office organisation and functionality.
- Supporting operational improvements that enhance productivity.
- Maintaining a professional office environment, including reception and shared spaces.
- Identifying and implementing process improvements where beneficial.
3. Environmental, Sustainability & GDPR
Maintain and develop company policies and compliance standards.
Responsibilities include:
- Reviewing and updating environmental and sustainability policies.
- Working with managers annually to identify areas for improvement.
- Ensuring the company maintains strong standards for client compliance requirements.
- Managing and completing Pre-Qualification Questionnaires (PQQs) for clients.
- Ensuring GDPR policies remain up to date and are followed across the office.
- Supporting the business in maintaining strong governance and best practice standards.
4. Compliance & Best Practice
Work closely with internal and external support to ensure compliance across the business.
Responsibilities include:
- Collaborating with the HR & Health & Safety Manager on legal and compliance matters.
- Ensuring appropriate HR, H&S and environmental standards are maintained.
- Supporting the business in meeting requirements of high-profile clients.
- Promoting a culture of continuous improvement and professional standards.
Support Structure
The role is supported by:
- Internal HR & Health & Safety Manager
- External legal advisors
- Experienced technical team members
- Key Account Manager with product and customer expertise
- Senior leadership support for operational guidance
The Office Operations Manager is not expected to be technically specialised but should be capable of developing sufficient understanding to effectively support and manage the team.
Skills & Experience
Essential
- Experience managing teams or office operations
- Strong people management and leadership skills
- Ability to organise, prioritise and manage multiple responsibilities
- Good problem-solving and operational thinking
- Strong communication and interpersonal skills
- Ability to balance supportive leadership with accountability for performance
Desirable
- Experience working with estimating, construction, manufacturing or project-based teams
- Knowledge of compliance processes such as PQQs
- Familiarity with GDPR and environmental/sustainability policies
- Experience improving operational processes or office systems
Personal Attributes
- Supportive and people-focused leadership style
- Proactive and solution-orientated
- Comfortable taking ownership and initiative
- Organised and detail-oriented
- Able to balance operational oversight with strategic improvement
Key Objective
To create a well-run, collaborative and high-performing office environment where estimating teams are supported to focus on generating revenue while maintaining strong operational, environmental and compliance standards.
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