ZARA READING IS HIRING FOR A NEW PRODUCT MANAGER.
Job Title
PRODUCT MANAGER
Full time position
Reporting to
SD / GENERAL Manager
Is responsible for the commercial identity of the store.
Analysis the performance of the store/department (Clothes, Tempe and Perfumes) in order to ensure the achievement of sales targets, using the appropriate analysis tools and planning the correct strategy.
COMMERCIAL PERFORMANCE AND ANALYSIS
- Analyze sales data for the Store and adjust strategies as necessary to maximise sales
- To plan the strategy for the store with the Store Director/General Manager on a weekly basis
- Oversee the store plan and layouts to enhance commercial strategy and optimise the customer shopping experience
- To work alongside the Regional and National Team ensuring that all Country strategies are implemented according to your customer profile by planning and organising workshops in store
- In depth knowledge of all commercial applications: Retail app, Merchan app, Alert exposition, Itx stock, Deliveries app, Money mapping …
- To prepare and lead official in store visits evaluating sales potential, and providing strategy feedback and product needs
- Work closely with OPS Managers to synchronise visual strategies with promotional activities, product launches
- Follow up on stock management by revising and lead the proposals for backstocks in line with the weekly strategy
- Control product levels in the store and communicate with Senior Management and Spain PM if any products are needed
- Ensure scheduling is done for the Commercial Team in Orquest in line with company guidelines
VISUAL MERCHANDISING STRATEGY
- Develop and execute the visual merchandising strategy to align with brands identity, market trends and business goals
- Ensure seasonal planning is reflected on the shop floor according to the commercial calendar and Company strategies following season trends and market needs
- To identify and implement creative and visual ideas for the store, manage in store furniture, lighting and internal mannequins in order to maintain high standards of image
- Ensure windows are up to standards and propose changes when necessary
- Keep up to date with the latest fashion trends and participates in Fashionista projects
TEAM LEADERSHIP & DEVELOPMENT
- To be responsible for the training and development of the Commercial team by ensuring that regular feedback, reviews and adequate training is given
- Identify and develop potentials within the store and manger succession plans with the relevant follow up on LEAP
- To lead and keep a high level of motivation within the team
- Daily commercial updates with the team to ensure they are informed, engaged and equipped to drive sales and deliver exceptional customer service
- To be responsible for all payroll processes and comply with deadlines
- To ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sickness and absence
- To be an ambassador in the company’s sustainability project and ensures that the store upholds and works towards finding new, innovative and economically reductive ways to be sustainable. Ensure that all company related initiative are fulfilled
CUSTOMER EXPERIENCE
- Lead by example and contribute to the highest standards of customer service across the store
- Deep understanding of customer behaviour and profile, and takes actions to improve the product knowledge of the team to increase sales and achieve commercial goals
- Be able to solve and manage customer issues and elevate to the customer service team if necessary
- Actively participates in all the actions to improve Customer Experience
SECURITY PROCEDURES
- Support to ensure security and funds management procedures are followed rigorously by all employees in the store and all relevant documentation has been signed
- Support with the organisation of the security team and all procedures related
- Open and close cash desk and gives support to cash desk team
- Monitor cash discrepancies level and report to line management
- Oversees the banking procedures and follow up any incident reported by L&P Department
- Support with the request of change and follows up accordingly
- To support with all store security procedures to minimise stock loss and supports action plans accordingly
- Support to ensure security and funds management procedures are followed rigorously by all employees in the store and all relevant documentation has been signed
H & S
- To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
- To ensure good housekeeping is maintained throughout all areas in the store and to be able to use the HS Net app to report accidents
Experience and qualifications
- Previous fashion retail experience essential
- Experience in Merchandising, preferably in a similar environment
- A fashion/textile design qualification is desirable but not essential
- Proven record of creating and implementing successful commercial actions
Skills and Attitudes
- Passionate about fashion
- Ability to lead by example, motivate and develop the team
- Ability to demonstrate commerciality involving current trends and forecasting future trends
- Strong time management and organisational skills
- Strong interpersonal skills with an emphasis on building partnerships, managing conflict and influencing others
- High level of numeracy, written and verbal communication skills are essential
- Strong knowledge of Keynote, with the ability to design and deliver visually compelling presentations
- Ability to drive change: open minded, flexible, adaptable, oriented to results, embraces technology andinnovation
- Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions /circumstances
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