Job Title: Service Administrator
Term: Permanent, Full-Time
Working Hours:
- Monday–Thursday: 08:30–17:15
- Friday: 08:00–12:30
- Total: 37.5 hours per week
We are excited to be partnering with a specialist engineering business and are looking for a Service Administrator to join their on‑site depot service team.
Service Administrator Role Overview
The Service Administrator plays a vital role in supporting a busy depot repair team of Service Technicians. Acting as the first point of contact for customers, this role sits at the centre of service operations, coordinating communication, managing service requests, and ensuring repairs and calibrations are planned and delivered efficiently.
Working closely with the depot technicians, the Service Administrator will manage service bookings, maintain system records, liaise with customers via phone and email, and ensure parts availability and job scheduling are aligned. This is an excellent opportunity for someone from a service‑led or technical support environment who enjoys organisation, communication, and supporting repairs behind the scenes.
Service Administrator Key Responsibilities
- Act as first‑line support for customers via phone and email, logging service queries and repair requests.
- Schedule and coordinate repair work and calibration bookings for the depot technicians.
- Liaise with customers to confirm appointments, updates, and service timelines.
- Manage and maintain service data across multiple systems (including CRM and ERP platforms).
- Check parts availability and coordinate with internal teams to support repair workflows.
- Ensure accurate administrative records are maintained for repairs, returns, and service history.
- Support the depot team with daily planning and workload coordination.
- Provide a professional and responsive customer service experience at all times.
Qualifications & Experience
- Previous experience within a service, scheduling, or service administration role.
- Confident working with internal databases, CRM systems, or ERP software (e.g. Salesforce, Sage, or similar).
- Strong customer‑facing experience, either phone‑based or email‑based.
- Experience supporting engineers, technicians, or service teams is highly desirable.
- Good IT skills, including Microsoft Office (Excel, Outlook).
Personal Attributes
- Highly organised with strong attention to detail.
- Confident communicator, comfortable speaking with customers and internal teams.
- Proactive, dependable, and able to manage multiple tasks simultaneously.
- Calm under pressure in a busy service environment.
- Professional, approachable, and team‑focused.
If you’re an organised, customer‑focused Service Administrator with experience supporting service or repair teams, we’d love to hear from you.
INDMAN
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