Service Manager
Location: Cardiff
Salary: £35,344 per annum
Vacancy Type: Permanent
Closing date: 18th May 2026
Can you lead, inspire, and drive real change across multiple sites?
Full‑time (37.5 hours). This role requires an English and Welsh speaker, with the ability to travel across all sites.
We're looking for a confident and driven Service Manager to lead our Canol Service across the Welsh prison estate. You’ll oversee Senior Health and Wellbeing Practitioners and frontline teams delivering integrated substance misuse and wellbeing services within HMP Cardiff, HMP Usk and HMP Prescoed. This is a pivotal leadership role where service delivery, people management, and stakeholder engagement all come together.
What you’ll be doing
- Leading and developing Senior Health & Wellbeing Practitioners and frontline teams
- Ensuring safe, high‑quality and audit‑compliant service delivery across all sites
- Managing performance against contractual targets and service level agreements
- Building and maintaining strong relationships with commissioners, G4S Community, and key stakeholders
- Producing accurate, timely performance reports and attending contract meetings
- Overseeing robust data management, including WNDTMS and audit requirements
- Delivering effective supervision, appraisals and professional development support
- Supporting recruitment and fostering positive, engaged team culture
- Managing risk, safeguarding and operational compliance across services
What we’re looking for
- Fluent English and Welsh speaker (essential)
- Ability to work across multiple sites and manage competing priorities
- Experience in health, wellbeing, substance misuse or a related field
- Strong leadership and people management experience
- Ability to manage performance against KPIs and contractual targets
- Confident stakeholder management and partnership working skills
- Strong understanding of quality assurance, safeguarding and risk management
- Experience with data reporting and service compliance requirements
Benefits
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro‑rated for part‑time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme – Employer matched contributions up to 6% in the first two years’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
This is a role for someone who thrives on responsibility, builds strong and trusted relationships, and leads with both confidence and compassion. You’ll be joining a service that makes a genuine difference every day, supporting recovery, improving wellbeing, and helping people build healthier futures.
If you’re ready to take on a role with real impact across Wales, we’d love to hear from you.
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