Inteirm Repairs Lead

Repairs Manager

Interim – 3 months initially

Hybrid working: 3 days on site (South East, location anonymised)

The Opportunity

We are seeking an experienced Repairs Manager to lead the day‑to‑day delivery of a frontline repairs service for a housing organisation in the South East. This interim role will focus on operational oversight, contractor performance, and the effective management of disrepair, damp & mould, and HHSRS-related cases. You will provide hands‑on leadership, technical oversight, and ensure regulatory compliance while maintaining high standards of customer service and risk management.

Key Responsibilities

• Manage the end‑to‑end repairs service, overseeing workflow and contractor performance (including a co‑located main contractor).
• Lead on disrepair cases, working closely with internal legal teams to meet deadlines, prepare responses, and support evidence gathering.
• Line manage and provide technical guidance to surveyor(s) and repairs officers, including workload allocation and case oversight.
• Oversee complex damp & mould and HHSRS cases, commissioning specialist reports and Chartered Surveyor input where required.
• Respond to low‑level complaints and act as a point of contact for residents on repairs‑related matters.
• Monitor budgets and approve day‑to‑day expenditure within delegated authority.
• Track and report on performance against KPIs, risks, and compliance requirements.

Essential Experience

• Proven experience managing a frontline repairs or maintenance function.
• Strong track record of managing external contractors.
• Solid knowledge of damp & mould, HHSRS, and housing disrepair processes.
• Confident working in a regulated housing environment with legal and compliance considerations.

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