Operations Manager

The role

• Facilitate the team’s business operations as we grow, combining commercial, organisational, and interpersonal skills across a flexible and wide-ranging brief to maximise productivity of the team, and help us execute on our vision of delivering the world’s best audio products.
• Champion Fourier Audio products, including transform.engine.
• Hold product management responsibility for transform.suite, overseeing its future direction and operational processes.
• Build and develop commercial relationships with third parties including plugin developers and other manufacturers, and run the administration of contracts and payments with them.
• Facilitate (and where necessary execute) administrative processes across the business, including processing employee expense reporting and becoming the Data Officer, overseeing all customer data.
• Collaborate with marketing teams and contractors to develop and coordinate our online presence and social media strategy.
• Working with the Head of Sales, manage our presence at marketing events such as tradeshows and product launches, ensuring a compelling and engaging experience for customers.
• Work with our end-user support team to integrate resources across the group and our distribution network, maintain an overview of support cases, and manage and assist with escalations where necessary.
• Collaborate with our factory teams to support manufacturing and returns processes, liaising with R&D teams as required.
• Ensure the smooth running of the Soho office, working with the landlord and council as necessary.
• Be a central point of contact for group-wide communications, and support the CEO in enabling conversations about current and future product developments.
• Facilitate and manage logistical arrangements across the distributed team as required.
• Plan and organise team away-days and company socials.
• Provide ad-hoc support to the sales, R&D and support teams (including occasional distributor / user site visits) as required.

Qualifications

• Experience in working within the creative technology industry; be that as an engineer, a creative or in manufacturing.
• A flair for commercial negotiation and developing effective commercial relationships.
• A love of attention to detail.
• Excellent communication, interpersonal and presentation skills.
• A passion for music, audio, or the entertainment industry.

Where you’ll be working

• Hybrid working from our office in Soho, working from home and supporting the smooth running of the office as appropriate, with regular visits to our parent company’s offices in Chessington as needed. Whatever suits you, so long as it works for the team.
• Open to visa sponsorship.
• Flexible hours; we’re approximately M-F 10-6 and can be flexible, however given the seniority of the position, extended/alternative hours may be required.

Compensation

• Up to £50k pa with a bonus package for the right candidate.

Other nice things

• Very generous annual leave policy.
• Whatever hardware/software you require to do your best work.
• Free books.
• Private healthcare for you.

To apply, please read our application process, we respond to all applications.

We believe strongly that diversity of backgrounds and experiences in our team makes us stronger, both as a company, and as people. We strongly encourage those under‑represented in tech or the entertainment technology industry to apply, including women, non‑binary people, people from ethnic minorities, LGBT+ people, disabled people, and neurodivergent people. If you need reasonable accommodation at any point in the application process, please let us know.

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