Customer Service Supervisor

Customer Service Supervisor (Progression to Manager)

Location: Tewkesbury

Competitive Salary + Benefits

Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people-focused and ready to develop your career, this role offers genuine long‑term growth.

The Role

You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function.

Key Responsibilities

• Team Leadership & Development
  • Support, coach and develop a team of administrators
  • Conduct 1:1s, training and performance reviews
  • Motivate the team to achieve KPIs and service targets
• Operational Management
  • Oversee daily workflows and team productivity
  • Analyse performance data and identify improvements
  • Drive efficiency and service enhancements
• Customer Experience
  • Handle escalated queries and complex issues
  • Maintain a high level of professionalism and service quality
  • Support initiatives to improve customer satisfaction
• Training & Compliance
  • Onboard new team members
  • Ensure processes and standards are followed
  • Carry out quality checks and provide feedback

What We’re Looking For

• Strong communication and interpersonal skills
• Leadership potential or previous supervisory experience
• Ability to motivate and develop others
• Excellent organisation and problem‑solving skills
• Resilient, adaptable and solution‑focused mindset

What’s On Offer

• Competitive salary
• 24 days holiday plus bank holidays
• Christmas shutdown
• Company pension
• Free parking
• Casual dress environment
• Clear progression into a Manager role

#J-18808-Ljbffr…