Glasgow (City Park) - 3 months on site, then REMOTE WORKING!
Full-Time | Permanent
40 hours per week
Training: 2 weeks on-site in Glasgow, Monday–Friday 09:00 – 18:00
Operational hours after training: On-site: 10:00 – 19:00
After 3 months: opportunity for hybrid or home working, with shifts between 10:00 – 23:00 Monday–Sunday
Looking to take the next step in your banking career? We’re hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park.
You’ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day.
What You’ll Be Doing
- Handle inbound customer calls relating to suspected fraud or scams
- Investigate suspicious transactions and raise fraud cases
- Support customers who may be vulnerable or experiencing financial difficulties
- Approve or decline payments based on fraud risk assessments
- Provide reassurance and guidance to customers affected by fraud
- Educate customers on how to protect themselves from scams
- Ensure all activity follows regulatory and banking compliance standards
- Take ownership of customer queries and deliver first-call resolution wherever possible
What We’re Looking For
Minimum 12 months experience within a UK banking or financial services environment
- Strong customer service and communication skills
- Ability to understand banking terminology and processes
- Excellent attention to detail and problem-solving skills
- Confidence handling sensitive conversations, including with vulnerable customers
- Ability to work in a fast-paced, high-volume call environment
- Strong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable.
Salary & Benefits
- £26,000 – £28,500 salary (depending on experience)
- Regular overtime opportunities
- 28 days annual leave (including bank holidays)
- 10% discount on local bus travel
- Employee wellbeing support including GP access, financial advice, and mental health resources
- Cycle to Work scheme
- Employee discounts and reward programmes
Please note: No holidays within the first 6–8 weeks during training and onboarding.
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