Sales Support Executive

For over 30 years Montane has become famous for its innovative, lightweight breathable clothing and equipment for endurance sports and outdoor activities in extreme environments. Montane specialises in creating technical outdoor clothing, backpacks and accessories, where design and performance are of the highest quality. We have a friendly, dynamic and ambitious team motivated by a love of the outdoors and with a passion for producing exceptional products. Based in the North East of England, we are represented in many territories around the world and have a head office in Northumberland along with a showroom in the Lake District.

This is a key role at the heart of our customer and sales operations.

As a Sales Support Executive, you’ll be a vital link between our customers, sales team and internal departments helping to ensure orders flow smoothly, issues are resolved quickly, and every interaction reflects the high standards of the Montane brand.

You’ll play an important part in delivering a seamless customer experience, supporting sales performance and helping the business run efficiently day-to-day.

This role requires full-time on-site presence at our Head Office in Ashington, Northumberland, with the option to work from home one day per week.

Key Responsibilities

• Act as a primary point of contact for customer queries, resolving issues quickly and professionally
• Monitor and manage the order book, working closely with supply chain and warehouse teams to ensure on‑time delivery
• Analyse data to identify risks and opportunities, taking action to support performance
• Manage internal orders across departments, including returns and virtual warehouse processes
• Oversee daily order management for extended range products and concession accounts
• Support weekly ordering, invoicing, stock management and reporting
• Maintain accurate customer account records, including set‑up, updates and payment processing
• Plan and prioritise your workload effectively to meet deadlines and KPIs
• Identify opportunities to improve processes and ways of working.

Skills & Experience

• Strong customer service skills with a proactive, solutions‑focused approach
• Confident communicator, both written and verbal
• Highly organised with excellent attention to detail
• Able to manage multiple priorities and work at pace
• Positive, flexible and adaptable mindset
• Strong commercial awareness and understanding of business impact
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with ERP or order management systems (e.g. Elastic Suite) is advantageous

Friendly and Supportive Team

Health Cash Plan

Mental Health and Wellbeing Support

Cycle Scheme

25 Days Holiday Plus Bank Holidays, Increasing with Length of Service

Holiday Carry Over Days

Core Hours and Flexible Start and Finish Times

Work From Home Days

Generous Discounts on a Wide Range of Products and Brands

The outdoors is everyone’s playground

Salary: Competitive, dependent on experience.

Contract: Permanent, Full Time

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