Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/ People Services capability.
They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the business. You'll take ownership of day‑to‑day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer‑focused experience across the full employee lifecycle.
Key Responsibilities
- Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing system
- Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
- Overseeing end-to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
- Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance
- Building strong relationships with managers and stakeholders across the organisation
- Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
- Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key Requirements
- Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
- Strong knowledge of HR processes, employment legislation and best practice
- Experience of managing team performance against KPIs
- Strong communication, stakeholder management and problem‑solving skills
- A continuous improvement mindset and customer‑focused approach
This is a full‑time role based in Gloucestershire, with a salary of c£60000.
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