Interim HR Operations Lead

Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/ People Services capability.

They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service.

This is a newly created role with real scope to shape how HR services are delivered across the business. You’ll take ownership of day‑to‑day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer‑focused experience across the full employee lifecycle.

Key Responsibilities

• Leading the daily operation of the HR Operations function, including the setup and management of an HR ticketing system
• Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
• Overseeing end-to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
• Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance
• Building strong relationships with managers and stakeholders across the organisation
• Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
• Contributing to the People senior leadership team, providing insight, reporting and recommendations

Key Requirements

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
• Strong knowledge of HR processes, employment legislation and best practice
• Experience of managing team performance against KPIs
• Strong communication, stakeholder management and problem‑solving skills
• A continuous improvement mindset and customer‑focused approach

This is a full‑time role based in Gloucestershire, with a salary of c£60000.

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