The Role
As a Project Manager in our Professional Services team, you will lead the delivery of customer implementations and revenue‑driving projects from kick‑off to completion. You will coordinate cross‑functional teams, manage client stakeholders, and ensure projects are delivered on time, within scope, and within budget, while maintaining a strong focus on customer outcomes, commercial performance and time to revenue.
What You Will Do
- Drive the end‑to‑end delivery of customer implementations and commercial projects, ensuring outcomes that accelerate customer value and support revenue recognition
- Coordinate internal teams, partners, and client stakeholders to ensure alignment, clarity of ownership, and timely execution across all phases of the project lifecycle
- Define project scope, success criteria, and delivery plans in collaboration with Sales, Pre‑Sales & Professional Services, ensuring feasibility and commercial viability
- Develop and maintain detailed project plans, including timelines, resource plans, and delivery documentation across Confluence, Jira, and other internal systems
- Proactively manage scope, timelines and budgets - ensuring commercial accuracy and protecting project margins while maintaining strong customer relationships
- Identify, assess, and mitigate delivery risks to stakeholders to safeguard customer outcomes and internal targets
- Lead customer communications, providing clear, consistent updates on progress, risks, dependencies, and commercial considerations
- Escalate issues and unblock delivery challenges by engaging the right internal leaders and stakeholders at the right time
- Champion delivery excellence and repeatability, contributing to process improvements, playbooks, and best practices across the Professional Services team
- Act as the primary point of accountability for project success, ensuring that customer expectations are met or exceeded while maintaining a strong focus on speed‑to‑value and speed‑to‑revenue
Skills We're Looking For
- Systematic and process oriented with a proven track record of managing projects through to completion to plan
- Proven experience of working with ambiguity and change, with the ability to adapt plans once they are in flight
- Strong customer orientation and ability to respond to frequent demands of multiple customers and channels
- Track record of engaging stakeholders at all levels, with the influencing skills to have a strong impact on the success of GBG
Equal Opportunity Employer
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
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