Pantry And Vending Operations Manager

Pantry and Vending Operations Manager

Location: Canary Wharf, London

Working pattern: Monday to Friday

Salary: £40,000 per annum

We are seeking an experienced and hands‑on Operations Manager to lead the delivery of vending, micromarket, and pantry services across a high‑profile London estate. This is a visible, client‑facing role requiring a strong balance of operational leadership, technical capability, and commercial awareness. You will take full ownership of service performance, ensuring equipment reliability, high service standards, and a consistently excellent customer experience.

The Role

As Pantry and Vending Operations Manager, you will be responsible for the day‑to‑day performance and delivery of services across multiple locations. You will lead from the front, ensuring machines remain operational, teams are effectively deployed, and service standards are consistently met. You will also play a key role in maintaining client confidence through proactive communication and dependable delivery.

Key Responsibilities

• Take full ownership of vending, micromarket, and pantry operations across the estate
• Maximise machine uptime through preventative maintenance and fast fault resolution
• Carry out routine troubleshooting and first‑line equipment repairs, escalating only complex issues
• Lead, manage, and develop a multi‑skilled team, ensuring flexibility across vending, pantry, coffee bar, and food service operations
• Maintain high standards of cleanliness, availability, and presentation at all times
• Use data and reporting tools to monitor performance, identify trends, and drive improvements
• Manage suppliers and engineers, ensuring agreed service levels are consistently achieved
• Build strong relationships with client stakeholders and communicate effectively on service performance
• Drive commercial performance through stock control, waste management, and pricing awareness
• Ensure full compliance with food safety, health and safety, and company standards

About You

• You will have proven experience in vending, retail, hospitality, or facilities management within a fast‑paced and service‑led environment
• You are a confident team leader with the ability to manage people, suppliers, and operational challenges effectively
• You have a hands‑on approach and are comfortable diagnosing and resolving equipment issues
• You are highly organised, with strong problem‑solving and prioritisation skills
• You understand the importance of compliance, safety, and consistent service standards
• You are commercially aware and focused on delivering efficient and effective operations
• Experience with vending or micromarket systems is desirable but not essential

Why Join Us

• Monday to Friday working pattern offering a strong work‑life balance
• Opportunity to work in a prestigious Canary Wharf location
• A high level of ownership and autonomy within a visible operation
• A supportive team environment with opportunities to develop and grow
• The chance to play a key role in delivering and improving a growing service

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1404/43955001/52797140/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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